Backbone MRP

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Terms of Service & Acceptable Use Policy
BACKBONE MRP - TERMS OF SERVICE AND ACCEPTABLE USE POLICY
Last Updated: June 16, 2026

PLEASE READ THESE TERMS CAREFULLY BEFORE CREATING AN ACCOUNT. BY CHECKING THE BOX BELOW, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.

1. ACCEPTANCE OF TERMS
These Terms of Service ("Terms") constitute a legally binding agreement between you and Custom Intelligence, LLC ("Company," "we," "us," or "our") governing your access to and use of Backbone MRP, including any AI-powered features, APIs, integrations, and related services (collectively, the "Service"). If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. DESCRIPTION OF SERVICE
Backbone MRP is a software-as-a-service (SaaS) platform providing manufacturing resource planning, factory control, and optimization tools, including features powered by artificial intelligence and machine learning.

3. ELIGIBILITY
You must have the legal authority to enter into this agreement on behalf of yourself or your organization.

4. AI-POWERED FEATURES — IMPORTANT NOTICES
a. The AI features within Backbone MRP are provided as decision-support tools. All outputs, recommendations, and predictions generated by AI components are advisory in nature and do not constitute professional advice.
b. You are solely responsible for validating AI-generated outputs before acting on them. We expressly disclaim liability for any business decisions made in reliance on AI-generated content.
c. You acknowledge that AI models may produce inaccurate, incomplete, or unexpected results. You agree not to use AI-generated outputs as the sole basis for critical manufacturing, procurement, financial, or safety decisions.
d. Data you submit to AI features may be used to improve model performance unless you have entered into a separate data processing agreement that restricts such use.

5. ACCOUNT RESPONSIBILITIES
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access. You may not share accounts or credentials with third parties.

6. ACCEPTABLE USE
You agree NOT to:
- Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
- Attempt to reverse-engineer, decompile, or extract source code from the Service or its AI models.
- Submit data to the Service that infringes third-party intellectual property rights.
- Use the Service to transmit harmful, fraudulent, or malicious content.
- Interfere with or disrupt the integrity or performance of the Service.
- Attempt to gain unauthorized access to any portion of the Service or its infrastructure.
- Resell, sublicense, or otherwise commercialize access to the Service without prior written consent.

7. DATA AND PRIVACY
Your use of the Service is subject to our Privacy Policy, incorporated herein by reference. You represent that you have the right to submit all data you provide to the Service and that doing so does not violate any applicable law or third-party rights.

8. INTELLECTUAL PROPERTY
All rights, title, and interest in and to the Service, including all AI models, algorithms, software, and documentation, remain the exclusive property of Custom Intelligence, LLC. These Terms do not grant you any ownership rights in the Service.

9. SUBSCRIPTION, FEES, AND PAYMENT
Access to certain features may require a paid subscription. Fees are described in your applicable order form or subscription agreement. All fees are non-refundable except as required by law or as expressly stated in a separate agreement.

10. DISCLAIMER OF WARRANTIES
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE.

11. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUSTOM INTELLIGENCE, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING DAMAGES ARISING FROM RELIANCE ON AI-GENERATED CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. INDEMNIFICATION
You agree to indemnify and hold harmless Custom Intelligence, LLC and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

13. TERMINATION
We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion. You may terminate your account at any time.

14. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, USA, without regard to its conflict of law provisions.

15. CHANGES TO TERMS
We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes your acceptance of the updated Terms. We will make reasonable efforts to notify you of material changes.
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