Streamlined factory operations for the office and the floor

We offer a native desktop app for Windows, macOS & Linux — specially built to handle large numbers of parts and orders, with multi-language support. You can start immediately in the cloud and then move your account to an on-premise installation.

  • Sales orders — use your own AI account to read them straight from your customers’ PDFs.
  • Invoicing — generate invoices from shipments, then export to QuickBooks Online or Desktop.
  • Inventory — keep track of your inventory on-hand with inventory counts and variance reports.
  • Purchasing — vendors, purchase orders, receivers and vendor bills, end to end.
  • Shipping — send shipping notifications in your customers' preferred languages.
  • Your paperwork — design your own forms, labels and reports using our form editor and natural language.
  • Customer portal — a branded portal where customers can track their own orders, shipments, and invoices.
Read how Backbone MRP is evolving Read what the AI does
20+ years in real factories
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Customer portal

Give your customers access to a branded portal

Invite your customers to a portal that looks like yours — your logo, your colors, your support details. They sign in to view their own orders, shipments, and invoices in real time.

  • Fully branded — your logo, brand colors, welcome message, and footer
  • Customers track their own orders, shipments, and invoices in real time
  • Read-only and scoped — each customer sees only the data you permit
  • A shareable link with optionally a branded custom /portal/your-name address
See example screen shots of the customer portal ›
app.backbone-mrp.com/portal/acme

ACME Manufacturing

Welcome to the ACME customer portal — sign in to track your orders.

Username
Password
Sign In

QuickBooks integration

Let Backbone run the factory, while QuickBooks handles the accounting.

Grow your manufacturing business many times larger using Backbone to enhance QuickBooks. Backbone handles the complex realities of tracking thousands of parts and getting orders out on time, then exports your invoices straight to QuickBooks — QuickBooks Online, or QuickBooks Desktop 2022+ (on Windows) — so your accounting stays in sync, with no double entry.

  • Works with QuickBooks Online on any platform, and with QuickBooks Desktop 2022+ (on Windows)
  • Link customers, accounts, items, vendors and terms once, then export with a click
  • Invoice paid status flows back from QuickBooks
  • Export vendor bills too
  • Turn either integration on or off for your whole company

AI Integration

Let AI turn batches of order PDFs into orders all under your full control.

Stop typing in part #'s and quantities. Link your own Claude (Anthropic) or ChatGPT (OpenAI) account, and Backbone MRP reads the order PDFs your customers send into an AI order worksheet. You review every line, make any corrections, and confirm — then Backbone generates the real orders and parts in the system.

  • Track token usage and costs per order.
  • Pick from the available LLM models to balance performance against token cost
  • Reads messy, real-world customer PDFs — no templates required
  • Upload your customer list to your AI account for order/customer recognition.
  • Self-aware: the app knows its own features and you can inject your own business logic into the AI's reasoning, so it can offer assistance tailored to your specific circumstances — and suggest actions in the application for the user to initiate.
  • Ask questions about your data in plain language — for instance: “Which open orders are past their due date and have totals greater than 4k?”
  • The AI has absolutely no access to your computer in any way. It is totally sandboxed in the app, and can only provide possible suggested actions for the user to initiate from a canned list of preconstructed actions that we have built into the app. There is absolutely no running of scripts even possible.
  • Likewise the AI has absolutely no access to your data at any point, except where you purposefully upload data for increased efficiency accomplishing specific tasks. When answering natural language queries, it is simply constructing abstract representations of data queries and passing those to the app to convert into actual queries to run against your data, and the results are reported to the user, not the AI.

Backbone MRP Online

Everything you need to get orders out the door and keep your customers informed

A focused, productivity-oriented system for working with large numbers of parts, orders, shipments, invoices, and purchase orders.

Orders, shipments & invoices

Track every order from entry to shipment to paid invoice in one connected flow.

Inventory tracking

Know what you have on hand, at every location. Lock a shipment and its parts come out of stock automatically — no separate step — with a full history of every movement and what caused it.

Purchasing & receiving

The buy side, end to end: vendors, purchase orders, receivers and vendor bills. Lock a receiver and the goods come into stock the same way a shipment takes them out — then export the bills to QuickBooks as accounts payable.

Rich AI assistant

A built-in assistant (powered by Anthropic Claude or OpenAI) answers your questions, knows the user guide, and can take actions for you right inside the app.

Customer portal

Invite customers to view their own orders, shipments, and invoices online — free.

Native desktop app

Manage huge part and order lists at native speed on Windows, macOS, and Linux.

43 languages

The desktop app has support for 43 languages, and every user picks their own from their user settings. Your customer forms — orders, shipments and invoices — are generated automatically in each customer’s preferred language.

Go paperless

Email order confirmations, shipping notices, and invoices right from the app.

Your own forms, labels & reports

Design the paperwork your company actually sends. Describe the order form, packing slip, or invoice you want in plain English — or upload one you already print and let the AI rebuild it — then publish it for everyone to use.

QuickBooks integration

Export invoices to QuickBooks Online, or to QuickBooks Desktop 2022+ on Windows, and let your accounting system handle the books.

Private & secure

Your data is never sold. Payments run through Stripe — we never store card details.

Factory-grade deployment

Pin every workstation to a version you've tested and control when updates roll out. Read more details ›

Cloud or on-premises

Run Backbone MRP on our hosted service, or install it on servers you own and control — and start in the cloud today, then move your account on-premises later without re-entering your data. Read more details ›

Where Backbone MRP Online comes from

Inspired by the most advanced MRP/MES ever built

Backbone MRP Online is the young, cloud-native child of the full Backbone MRP platform — a comprehensive Eclipse-based MRP/MES created by Custom Intelligence, LLC for manufacturers to run internally for managing multiple factories. That system is the most advanced of its kind on Earth, forged in the factories of Elkhart, Indiana for the past two decades. Its capabilities are the roadmap we're steadily bringing online.

Part configurator
Automated BOMs
Precision quoting
Inventory tracking
Production scheduling
Work cell management
Material forecasting
Automated purchasing
Vendor management
Detailed costing
EDI order intake
Barcodes of any type
Report & label designer
Cloud or on-prem hosting
Explore the full platform